About our emails

Why you received it

Your law firm uses Forsivo to run its practice. When your firm sends you a portal sign-in link, an invoice, an appointment confirmation, or a document to sign, our software is what actually delivers the message. The email is from your firm; we are the postal service.

Your firm's name will be at the top of the message and in the sender name. The sending address will usually be at forsivo.com, unless your firm has configured its own.

How to tell a genuine one

Check where the link actually goes

Hover over a link before clicking it — or press and hold on a phone — and read the address that appears. A genuine Forsivo link goes to one of these, and nowhere else:

portal.forsivo.com — the client portal, where you sign in and see your file
app.forsivo.com — used for paying an invoice online
forsivo.com — this website

The part to read is what comes immediately before the first single slash. In https://portal.forsivo.com/auth/verify/… that is portal.forsivo.com — genuine. Something like portal.forsivo.com.example.net is not us; it is a different site borrowing the name.

What a sign-in link does

It signs you in without a password. There is no portal password to type, and there never was one — so nobody can phish one out of you.
It works once. Using it consumes it.
It expires fifteen minutes after it is sent.
If it has expired, ask for a new one from the portal sign-in page. That is normal and costs nothing.

Because the link itself is what signs you in, anyone holding it can reach your file until it is used or expires. Please don't forward a sign-in email — not even to a spouse or an adult child. Ask your firm to give them their own access instead.

What we will never ask you for

No genuine Forsivo email will ever ask you to reply with, or type into a linked page:

A password. The portal has none.
Your Social Security number or tax ID, by email reply. Your firm may ask for it inside the portal, where it is encrypted — never in an email.
Bank account or card details, by email reply. Invoice payments happen on a payment page, never in a message.
A wire transfer, or a change to wiring instructions. If any email appears to come from your firm and asks you to wire money or change where money is going, stop and telephone your firm on a number you already have. Do not use a number from the email.

That last one matters more than the rest combined. Wire fraud against real estate and estate clients is common, it is well organised, and a convincing email is the usual first step.

If something looks wrong

Don't click. Nothing in a legitimate email from your firm is so urgent that it cannot wait for a phone call.
Telephone your law firm on a number you already have — from your engagement letter, their website, or your own contacts. Not a number in the email.
Sign in directly instead. Go to portal.forsivo.com yourself and request a fresh sign-in link. If there is something waiting for you, it will be there.
Tell us, if you'd like to. Forward the suspicious message to security@forsivo.com. We can tell whether it came from our systems. Please tell your firm as well — they are the ones who can act on your file.

Too much email?

Marketing email your firm sends through Forsivo carries an unsubscribe link in its footer, and one click stops it.

Opting out stops solicitation. It does not stop the mail about your own matter — an appointment confirmation, an invoice, or a document awaiting your signature is not advertising, and cutting you off from your own file because you declined a newsletter would be the wrong outcome. See email preferences for the detail.

One more thing

We are not your law firm and we cannot discuss your matter, your documents, or your invoice. If your question is about any of those, your firm is the right and only place to ask.

See also the portal platform terms and the privacy policy.